Launched in 2009, when the tech giant acquired the service GrandCentral, Google Voice marked Google’s entrance into the VoIP market, promising a lot of useful business phone features to individuals and small companies.Īs a stand-alone solution, Google Voice may not be the most advanced solution for your business phone needs, but when combined with the rest of the G Suite Admin console, Google Voice really starts to shine. In this article, we will be going over some of the most popular Google Voice alternatives, so you can see which ones can be the best choice for your business.įirst, let’s take a look at Google Voice and understand its position in the market. What makes Google Voice so popular, and how do the other providers fare against it? The VoIP market has grown a lot over the past decade, with Google Voice being one of the more popular choices for companies and individuals looking to upgrade their phone customer service.

To make this process easier and more efficient, many companies use VoIP (Voice over Internet Protocol) business phone systems.

Talking over the phone may not be a favorite millennial activity, but some customer issues are much easier to manage through a conversation with an actual person in real time. The field of customer service is constantly expanding, and it seems as though new tools to communicate with your customers are being developed on a monthly basis.Īnd, while chatbots, CRM systems, and customer service website features are gaining popularity, many businesses still manage a lot of their support via phone calls.

Google voice desktop client 2016